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Gold Rush Resort Rental Info/Planning

Planning for success is always about being prepared. Because policies from company to company are not the same we urge you to become familiar with our policies below prior to executing a rental agreement and to re-familiarize yourself prior to travel.

All of our homes have been inspected and approved for vacation rental by the City Of Big Bear Lake.

PRINTING ERRORS:

Prices, amenities, descriptions and locations may change from time to time without notice.  Every effort has been made to assure that the printed and internet descriptions are accurate.  Gold Rush Resort Rentals assumes no responsibility for errors or omissions. 

DISCLAIMER:

Gold Rush Resort Rentals and our property owners make every effort to assure that all descriptions and representations from our staff, in our brochure, and on our internet site are accurate. However, we are not responsible for printing errors or changes made by owners in the furnishings or amenities. Prices, amenities, specials, seasons, and/or minimums are subject to change with or without notice. The square footage and floor plan is an approximation. It is not believed to be accurate, but is not guaranteed or warranted.

WE ARE NOT A HOTEL:

Homes are more complex than a one room accommodation. We take pride in what we do and strive to make each home perfect for your stay. Although we are diligent in our care and maintenance, it would be reasonable to expect the possibility of unintentional unexpected malfunctions at any given time. However, should an issue of inconvenience arise while you are occupying the home we have 24 hrs. emergency service and will stay on the task until there has been a resolution. In Big Bear, living the good life can present its challenges when it comes to promptly repairing various items due to the lack of larger outlets that can provide many various kinds of parts etc. Making services and parts unavailable which can cause delays and lead to disappointment, this is especially true in hot tub cases. If this should occur it would not be reasonable to expect compensation for things beyond our control. We appreciate your understanding and cooperation.

When Choosing to Stay In a Private Home Please Take Note Of The Following:

Each home we offer on our program is privately owned and has it's own unique charm and personal in their decor and amenities. That is part of the charm of a vacation rental over a room at a Hotel, Motel, or area lodge. However, personal decor items and amenities can be changed by the owner without notice to us. We make every attempt to give a generally accurate description of each home. Due to the lack of control we have in what the owners do at any given time, You should not find it surprising if you find some differences upon your arrival.  The private homes decor and amenities are based upon each owner. The pictures and details offered in our website are an accurate representation of each, (photos taken at the time the home was placed on the program), and are here to allow you to shop and compare to find what best suites your needs. If you find you have specific concerns please express them at the time of making your reservation and we will do our best to make sure your concerns are addressed. Lodger must be 21 years or older to rent. No guests under the age of 21 will be allowed to access rentals without at least one person being 21 years or older.

We rely heavily on individual owners to maintain their own homes or allow us to order the work done. We encourage the owners to make repairs as quickly as possible. That said, it would not be reasonable to expect every aspect of every home to be in perfect condition at all times. Sometimes an issue goes unnoticed or reported. Should this occur we will do whatever we can to alleviate the problem as soon as we possibly can. We only ask for your patience and understanding while the corrections are in process.

Making Your Reservation:

To reserve a home, you can check availability and book online at­­­­­ www.GoldRushResortRentals.com,  or you may call our office between the hours of 9am to 5:00pm, Monday – Friday, 9am to 5:00pm Saturdays & Sundays. Hours may vary, up or down, by seasonal demands. Our TOLL FREE reservation number is 1-800-363-8303. In order to save time, please have the dates you want to come and your property requirements available when you call as well as your credit card. All reservations require a valid credit number on file and minimum age of booking guest and/or chaperone is 21 years old. After your reservation is made we will send you an email confirming your reservation and provide instructions on how to log into our secure Guest Web. From Guest Web you can sign your lease agreement electronically. You have one (1) day to receive, sign, and return the rental agreement to our office in order to confirm your reservation or the reservation will be automatically canceled without notice. Please read the package carefully. An explanation of the charges accompanying your rental fee is included on your agreement.

DON’T FORGET TO BRING THESE ITEMS WITH YOU:

All vacation homes are set up for simple housekeeping and cooking. Each home will come with an initial starter supply for convenience of 1 roll of toilet paper per bathroom, 2 guest bar soaps per bathroom, 1 roll to kitchen paper towels, a kitchen trash bag, a large black garbage bag, a limited amount of dishwasher soap and a kitchen sponge. Rentals automatically include full linen service which includes all beds made up prior to arrival as well as a set of towels for each guest. *You may opt out of the towel service at the time of reviewing your rental agreement and the fee for such will be deducted. Also included is a variety of owner supplied cleaning items such as liquid dish soap, cleanser, and glass cleaners are usually on hand. All vacation homes provide bedspreads, pillows, blankets, a vacuum cleaner, broom, mop, coffee maker, toaster or toaster oven, microwave, and other kitchen items for simple meal preparation and serving. If you are planning special meals, you should bring the necessary preparation equipment such as a food processor, blender, electric mixer, cup cake and cake pans, special or extra large pots and pans, chef’s knives, etc. with you.

  • paper products (toilet paper, paper towels, napkins, etc.)
  • kitchen items (aluminum and plastic wraps, cleaning supplies, plastic garbage bags, liquid dishwasher soap, food and condiments)
  • personal toiletries (shampoo, conditioner, bath soap, etc.)
  • laundry detergent (for homes that offer washers)
  • flashlights (always good for frequent power loss’ in the mountains as well as viewing street signs for finding your way in little to no ambient light, mountain environments do not necessarily have abundant street lights as they do down the hill)
  • free standing box fan(s) (summer only)
  • Additional blankets (winter only)
  • Shovel (winter only)
  • Snow Chains (Oct. – March)
  • battery operated radio (for un-anticipated emergency notices)
  • Ethernet cable and/or wireless notebook card (for homes that advertise high speed internet for tenant use).

INTERNET AVAILABILITY:

Some of our cabins do offer this option. And, because these services are provided by outside vendors, Internet access cannot be guaranteed. Often times systems in the area are down through no fault of anyone’s. Cabins offering internet access do not have any additional fees added to their nightly rate for the convenience of this option and there will be no financial compensation for the lack of service or availability at anytime during your stay.

AIR CONDITIONING IN YOUR MOUNTAIN HOME:

The homes on our program are not equipped with air conditioning. Some homes provide box fans and/or ceiling fans. As with most high altitude locations, daily temperatures traditionally do not rise to an uncomfortable degree. Typically there is a 30 to 40 degree swing between day time highs and lows throughout the year. If you have a concern we recommend you bring a free standing box fan(s) for your comfort.

PROPERTY AVAILABILITY:

If for ANY reason beyond the control of Gold Rush Resort Rentals, the property you reserved becomes unavailable within 60 days of arrival or during occupancy, agents liability shall be limited to substitute a comparable property at our discretion or refund all prior payments pertaining to any unused time at the time of incident. In no event shall agent be held liable for any consequential or secondary damages, including but not limited to relocation or additional travel expenses or for any other loss.

CLEANING:

Cleaning is a subject we take very seriously. Prior to arrival we happily prepare all our homes for your convenience and pleasure as well as clean after you depart. We try hard to make every home reasonable for your arrival. Each bed (except sofa beds) will be freshly dressed with clean linens (sheets, pillowcases, 1 blanket & bedspread/comforter per bed). It is a good idea to bring extra blankets in the winter.  A follow up cleaning at departure is performed to add to your convenience as well as keep the property in a perpetual state of cleaning excellence. 

Towel Service:

Towel service is also provided and includes 1 bath, 1 hand, and 1 washcloth based upon the occupancy of the home. If your home has a hot tub it is a good idea to bring a beach towel . If you wish to save some money we do allow the option of declining the cost of the towel service. Please make note when making your reservation if you wish to remove this service from your total cost.

It is not necessary to wash towels at departure.

Housekeeping:

Once our guests are in-house you will have privacy without disruption. Our cleaning and preparing of the home is done prior to arrival and after departure. We do not provide daily maid or linen services.

Convenience Amenity Supplies:

At the beginning of your stay, the home is prepared with a starter supply of bar soap, automatic dish soap, toilet paper, kitchen paper towels, and a variety of plastic trash bags for your initial convenience. We highly recommend bringing extras of these items as well as others pertinent to your personal comforts so as not to be inconvenienced.

WHO CAN CHECK-IN:

The only person allowed to pick up the keys will be the person who’s name and credit card appears within our signed agreement. Please take note and make sure to let your guests know not to show up on your behalf as this is against our policies to protect you our renter as well as our owners. No exceptions will be made. You will be required to bring in the credit card you used to reserve the cabin as well as a drivers license for full identification verification. We appreciate your understanding.

Groups Arriving at Different Times:

As mentioned above, the registered guest listed on the contract is the ONLY person who will be able to pick up the keys for check-In. It is the booking guest’s responsibility to coordinate all parties arriving separately and see to it that they have the necessary information to find their accommodations, including unit map and phone number. Guests of the registered guest arriving at the unit is not permitted prior to the registered guest checking in at the office. Due to the limited space at the office as well as the comfort and convenience of newly arriving registered guests, please do not instruct your guests to wait at the office should they arrive earlier than your expected time.

STORING YOUR TRASH DURING OCCUPANCY:

Please DO NOT store trash with food or food in coolers outside at anytime as this encourages critters to explore and get into things.

Trash Removal At Departure:

All trash must be removed by the renting guests from each unit at the end of each reservation. Please take note of the appropriate places which are within your rental documents to discard your trash. Failure to remove all your trash will result in extra fees stipulated within your contract. Daily trash removal is not provided.

IF YOU MOVE FURNITURE OR TV CABLES DURING YOUR STAY: 

Replace all furniture in its original location. There is a minimum $25 charge for us to move the furnishings. There will be a minimum $50 charge if cables to TV's have been used for other electronic devices and not re-attached properly.

AT DEPARTURE:

Go thru the departure check-list for issues pertaining to the cabin. Also check to make sure all personal property is removed from property, especially things such as cell phone chargers and digital cameras. We cannot be responsible for items left in the property. Should you request the return of an item, there will be a $25 handling charge and the item(s) will be shipped C.O.D.

Remove all used bedding and set in the kitchen, clean and dry all dishes, pots, pans etc. and put in cabinets as found, bag and remove all trash and dispose at the clean bear trash site. The cleaning you paid for does not include washing the dishes, pots, pans, and untensils that you and your guests used, nor does it include the disposal of your trash. Failure for guests to perform these duties will result in additional charges to your credit card according to the prevailing hourly rate for both cleaning and travel time and mileage for trash disposal as well as $25.00 per bag of trash. City ordinances pertaining to the handling of renters trash is quite severe as it relates to management companies. The cleaning fee does not include this additional handling service.

CHECK-IN: (NON-HOLIDAY 4:00 P.M.) OR (HOLIDAY 5:00 P.M.)

The lodger who's signed as the responsible party for renting the premises and used their credit card to pay for the Reservation (Reservation Holder) MUST be the one to check-in; no keys or information will be handed out otherwise. Reservation Holder will be asked to present a VALID Photo ID along with the Credit Card that was charged when making the reservation. If the card holder is different from the Reservation Holder, then card holder must ALSO be present at Check in with the credit card and VALID Photo ID.

CHECK-OUT: (NON-HOLIDAY 11:00 A.M.) OR (HOLIDAY 10:00 A.M.)

*CHECK-OUT is defined as completely off the premises with the keys back to the office no later than 11a.m.(non-holiday) 10 a.m. (holiday season) day of departure. If you fail to be completely out by the appropriate time without prior approval you will be charged a minimum of $50.00, you can also be subject to being charged a full night depending upon the severity of the violation. Out of respect to our cleaning staff and newly arriving guests we strictly enforce our arrival/departure times. Special arrangements must be made ahead of time to be sure that a longer stay would pose no problem. Please understand this is not meant to be an inconvenience but to ensure that everyone has the same opportunity to enjoy their stay with attention to detail given in all aspects of their vacation time. There are no proration of rent for late arrivals or early departures.

KEY PICK UP AND RETURNS:

ALL HOURS: located at our office, 40016 Big Bear Blvd., Big Bear Lake.
WE HIGHLY RECOMMEND CALLING OUR OFFICE PRIOR TO TRAVEL IN ORDER TO PREPARE FOR AN AFTER HOURS KEY PICKUP!

"ALL" KEY RETURNS AT DEPARTURE: 40016 Big Bear Blvd., Big Bear Lake
If office is closed deposit the key in the key drop box next to the front door.

NON-SMOKING CABINS:

All Cabins are NON SMOKING within the cabin. Smoking is permitted outside with the butts needing to be disposed of in ash cans, not strewn about the property grounds. Upon departure the cleaning crew assess the property grounds for any trash, empty bottles/cans, or cigarette butts left. There will be additional charges for extra clean up if items are found. If there is evidence of smoking within the interior of the cabin additional fees for special cleaning and sanitizing carpets and upholstered furniture will apply as well.

NO PARTIES OR ANY DISTURBANCES DISRUPTING THE PEACE IN THE NEIGHBORHOOD AT ANY TIME OF DAY OR NIGHT!!!

OCCUPANCY & NOISE LIMITS:

Our homes are to be used for the QUIET enjoyment of our guests and NOT to be used for parties, large gatherings or receptions beyond the sleeping capacity of the home. We abide by the City of Big Bear Lake's Transient occupancy ordinance. Please do not have any more guests or cars than permitted on your rental agreement. These limits also include any unregistered guests and their vehicles visiting during the day or at any time during your occupancy. If you have need of a group facility or large gathering place, we have recommendations. “Disturbing the Peace” may result in eviction without refund.

PARKING (Autos, Campers, & Trailers):

Parking is only permitted in "designated" parking areas, NO ON STREET PARKING at any time! Our vacation homes provide ample parking as noted on our website in the amenities section for each home. The number of parking spaces is based on the space available for standard automobiles. Parking on city streets is illegal except where designated. The parking capacity as stated in your agreement cannot be exceeded. No campers or camping on the grounds of the rental home will be allowed.

NOTICE TO GUESTS BRINGING TRAILERS OR CAMPERS: Due to the hilly topography and limited parking in the Big Bear area it can be difficult to find parking for trailers or large vehicles. Campers are not allowed unless they are parked at an RV lot. 

OPEN FIRES, ETC.:

ABSOLUTELY NO OPEN FIRES, FIRE PITS, FIREWORKS IN BIG BEAR AT ANY TIME!

PETS:

NON PET FRIENDLY HOMES:

Pets are not allowed at any time unless you are renting a "Pet Friendly" cabin. Due to allergies etc. bringing an unauthorized pet into a Non Pet Friendly property will result in expulsion from the property plus fees to bring the property back up to original pre-pet condition. Special cleaning and sanitizing of carpets and upholstered furniture will be necessary.

PET FRIENDLY HOMES:

Well behaved pets are welcome within our pet friendly cabins. A Pet fee of $25.00 pr day/night per pet will be charged on all pet friendly cabins. No more than 2 dogs at a time, no additional visiting animals at any time. We respectfully request guests bringing their pet to bring along a pet kennel for each pet in the event that you leave the cabin without taking your pet along. We ask that you do not leave an unattended unkenneled pet in a home at anytime without your supervision. Pets often act differently when they are left in unfamiliar surroundings, therefore, we urge you to be considerate of your pet and the home that you are staying in by taking your pet with you when you leave the cabin or secure your pet in a kennel during the time of seperation. Your pet will feel more comfortable in its own environment for the short period of time you must be away. A pet addendum to the contract will be required.

Payment:

NON-HOLIDAY RESERVATIONS:

*NON-HOLIDAY RESERVATIONS: Reserved more than 30 days prior to arrival - If you reserve your time more than 30 days prior to arrival, your initial payment amount requires a 50% or more payment of the total amount which includes all applicable fees (city taxes & cleaning/linen fees) to confirm a reservation. The balance due will automatically charged to your card 30 days prior to  arrival date. You will note the date listed in detail on your contract. Acceptable payment methods include Visa or MasterCard. You will be charged for the unit you have selected based on the information in your rental agreement.

*NON-HOLIDAY RESERVATIONS: Reserved 30 days or less to arrival - The entire amount is taken at time of reservation Any rental not paid in full at time of reservation will be subject to additional administration fee's. We also reserve the right to deem your reservation canceled by you if you fail to send in your final balance by the default date or if we charge the final balance as pre-authorized by you and there is a decline.

PAYMENT: HOLIDAY RESERVATIONS :

**HOLIDAY RESERVATIONS: If made prior to 90 days 50% of the total amount due is taken at the time of reservation. If reservation is made within 90 days of check-in it will require "Payment in Full" at time of Reservation.

RATES ACCORDING TO SEASON:

We offer five seasonal rates, defined as follows:

*Each holiday has its own minimum nights stay requirement.

Holiday Season: Thanksgiving and Christmas through New Year’s Season.                                         

Premium Season: July 4th Holiday, Labor Day, Memorial Day, MLK Weekend, Presidents Weekend, Valentine’s Weekend.

Summer Season: June 1 – ending after Labor Day Holiday

Value Season: Spring….April 1 – End of May, just before Memorial Day & Fall…. Early September, just after Labor Day – November, just before the Thanksgiving Holiday.

Winter Season: January – Just after New Year’s Holiday – March 31

Reservations may be booked up to eleven months in advance.

RATES: 

Rates vary by season and Holiday. All cabins/homes are charged applicable city taxes, a cleaning/linen service fee and a pet fee when applicable.

  • Our website allows you to calculate your rate provided there is no current special being offered for the dates you are staying.
  • You will also have the option of comparing rates of any cabin you have an interest in within our inventory. All you need do is look to our numerous ways you are able to browse the inventory and follow the prompts regarding comparing rates or add to your cart.
  • If there is a special you will need to enter a promotion code if any exists or call our main office to get the discount over the phone, on-line pricing does not reflect the discount.
  • Reservations that bracket two different seasons will be prorated between the two rates. Prices, amenities, and/or minimums are subject to change with or without notice.
  • The rental price is determined by the rental agreement at the time of booking.

  • *Policies and rates are set at time of booking
  • *No refunds or adjustments will be made for rate changes that take place after the date the reservation is made.
  • *Prices are subject to change without notice prior to reserving.

SPECIALS:

We have made various areas within our website easy for you to see which homes are offering specials during various time periods. You can access these areas by the front page drop down option under Golden Specials in the navigation bar or by any of these other options, on the front page call out for Gold Digger Specials, within the “Stake Your Claim” search, or on each individual cabin page.

  • Do remember that the special pricing will not reflect properly within the “calculate” cost option if you do not have a “Promotional Code”.
  • If no promo code is advertised for the special you will need to call the main office to receive the proper price quote as the reservationist will need to adjust the pricing within the system to reflect the discounted rate on your agreement.

LAST MINUTE BID:

For participating cabins only, we’ve extended an opportunity for guests who are looking to come find a home available within 21 days prior to their occupancy. All you need do is access the “last minute bid” area, enter your information and what price you wish to offer, choose a specific property or give us your specifics and we will try and match you to a property within the inventory that matches your criteria (this is the best option), be as flexible as you can in order to get your price. Given the nature of the process, we cannot accept a reservation later than 1 working day prior to arrival. Not all owners choose to participate in the bidding program, so, not all properties are available to this option. Once your bid is received we will consider whether or not the owner will accept and contact you via email or phone in order to negotiate or send out a rental agreement. You will need to provide all the necessary information required to secure the rental so that timing is not a problem. Please be aware that any bid you make is a serious request for rental and can be taken and confirmed as such. Once the bid is accepted all the rules of our rental contract will go into effect. Payment in full is required at time of confirming your reservation. All charges are non-refundable, so trip insurance is encouraged.

Please remember that your bid is for the rent portion only. There are additional charges for reservation processing, City taxes, departure cleaning etc. that will be added into the final balance due.

TRANSPORTATION TO THE PROPERTY:

Guests agree to assume responsibility for transportation to the property. Inconvenience caused by weather, disruption of utilities, or road conditions occur in snow and mountain country and do not invalidate this agreement, nor will they be subject to financial compensation. Guest acknowledges that they are traveling into mountain country and is advised to be prepared for changing weather conditions. During winter months, carry chains, shovel, flashlight, and extra blankets, food, and water.

Travel Insurance:

We offer travel insurance covering financial losses you may incur because of unforeseen circumstances, illness and injuries. CSA Travel Insurance is offered at the time of booking and at final payment.  The cost of Trip Insurance is indicated on your rental agreement. For details, please read the brochure outlining the benefits, exclusions and limitations included with your rental agreement or call the toll free number on the brochure for any questions about coverage. We highly recommend this coverage to protect your vacation investment. Gold Rush Resort Rentals and the homeowners we represent are not responsible to refund monies paid in the event of mandatory evacuation or any other unforeseen disruption.

If purchased, the insurance coverage is underwritten by Stonebridge Casualty Insurance Company and any non-insurance assistance services are provided by CSA's designated provider. Please contact CSA at 866-999-4018 if you have any questions.

WE HIGHLY RECOMMEND THE PURCHASE of "TRIP CANCELLATION INSURANCE" FOR ANY STAY!!! Especially for the protection of your holiday rental investment !

Security Deposit Protection Insurance:

As an affordable convenience to our travelers, as well as being an alternative to paying a security deposit of $500.00 - $3,500.00 per stay, we offer a Vacation Rental Damage protection insurance policy that will cover our guests for accidental unintentional damages that may occur during your stay as long as the damage is reported at the time of occurrence. The cost of this affordable option can be conveniently charged to your credit card when payment is received for your reservation. The cost for such insurance is listed within the "Additional Options" during the rental calculation. It is important to note that this insurance does not cover any issue that relates to intentional or malicious damage or destruction of item(s) or property! Upon your arrival please verify that your home is in good condition and notify the rental office immediately if anything is out of order.

Please note: Having this insurance does not negate your responsibilities as a tenant.

Traditional Security Deposits:

Should you choose to pay a Security Deposit we accept payment in the form of a Cashiers Check or Postal Money Order Only. Our Security Deposits Range from $500 - $3500 per reservation. In addition, a non refundable handling fee will be assessed on all traditional Security Deposit transactions. The Security Deposit is due upon reserving and will be held until 21 days after the occupancy departure, at which time, the Security Deposit will be refunded in full or the remaining balance after applicable deductions will be refunded.

Reservation Transfers:

Only the registered guest named on the rental agreement may notify Gold Rush Resort Rentals in written form of the requested change and a new rental agreement will be issued that must be signed and returned to the office. On Non-Holiday rentals, to shorten confirmed reservations or change dates with the same unit, a $65 fee will be charged and must be done no less than 30 days prior to occupancy. No reservations for any property may be shortened 30 days or less prior to the original arrival date.

Please Note: If there was a special rate extended at the time your original reservation was made, based on the dates of stay or the amount of nights the rate will change to reflect the change in dates and amount of nights, therefore, if any increase in rates are necessary the rental rates will change to the higher rate. If rates changed to be lower, the rate will remain the same as it reflects within your rental agreement and the original time of securing the reservation otherwise, the canceled date(s) will be subject to our cancellation policy regarding non-holiday reservations.


BRIEF DESCRIPTION OF CANCELLATION POLICY PERTAINING TO ALL:

Guests agree to assume responsibility for transportation to the property. Inconvenience caused by weather, disruption of utilities, or road conditions occur in snow and mountain country and do not invalidate this agreement, nor will they be subject to financial compensation. Guest acknowledges that they are traveling into mountain country and is advised to be prepared for changing weather conditions. During winter months, carry chains, shovel, flashlight, and extra blankets, food, and water.

CANCELLATION POLICY ON NON-HOLIDAY RESERVATIONS

**Non-Holiday cancellations must be received in writing 30 days or more prior to your arrival date. Post marks are very important! An assessment of $100.00 (April - Oct) & $200.00 (Nov. - March) for administration fees will apply. WITHIN 30 days there is "No reimbursement" of any monies unless all dates are re-rented at the same rate. The previously secured monies and other payments will be kept as agreed upon. In the event that there is a re-imbursement the administration fees will still be assessed.

*NOTE: Reservations made within 30 days of check-in is subject to our 30 day cancellation policy! No refunds on cancellations within 30 days at anytime within that time period! No cancellations are acceptable due to circumstances beyond our control, inclement weather, or non-working hot tubs.

CANCELLATION ON HOLIDAY RENTALS: Prior to 90 days of arrival.

Cancellations made before 90 days prior to occupancy will forfeit 10% of the total rental amount OR $200.00 whichever is greater.

HOLIDAY CANCELLATIONS: 90 days or less to arrival.

Cancellations made within 90 days prior to occupancy will forfeit entire amount.

REQUESTED REFUNDS DUE TO NON-FUNCTIONING ITEMS:

We strive to ensure proper functioning of all appliances at all times. However, due to a variety of issues beyond our control that lead to malfunctions or unintentional breakdowns at any given time without notice, we cannot guarantee or warrant amenities to be available at the time of arrival. Likewise, it should also be understood that no guarantees are made that items will continue to work after arrival or throughout the duration of your stay. Problematic issues relating to internet connections, satellite dishes, cable, cell phone service, etc. can go down. Hot tubs can stop working for many reasons, gas BBQ’s can become clogged and not work as efficiently as expected. Should any of these issues arise we will use diligence in taking necessary steps to repair amenities in a timely fashion to help minimize any inconvenience. However, due to our minimized parts facilities within Big Bear, getting certain parts can be a challenge or not available in time to avoid disappointing our guests. It is necessary that you are aware that the rental  
rates do not have an up-charge built into a nightly rate for the use of hot tubs, internet, extended cable, movie channels, microwaves, coffee makers, and/or DVD & VCR units. We will not offer any compensation for issues arising beyond our control.

**WINTER MONTHS:

Carry Tire Chains, Shovel, Flashlight Etc. 

Guest acknowledges that they are traveling into mountain country and is advised to be prepared for changing weather conditions. During winter months, carry chains, shovel, flashlight, and extra blankets, food, and water.

You are required by law to carry chains during the winter months! Weather can be very unpredictable. We will not be held responsible for any delays or inconveniences caused by inclement weather. We can not be held responsible for any circumstances beyond our control including but not limited to non functional hot tubs. For your convenience we have provided information on our web site and in our rental agreements to help prepare you ahead of time to get the most up to date current information on road conditions. There are three (3) access roads into Big Bear. In the event that all three (3) roads are closed at the same time by highway authorities, you must report the problem to Affordable Accommodations. If all (3) access roads are closed at the same time we will gladly issue you a "Rain Check" based on a prorated dollar amount for the duration of time that all three (3) roads were closed, Road closure times will be verified with authorities, Unless the roads are closed for your entire stay you will be expected to utilize your remaining time.

*DURING EXCEPTIONALLY HEAVY SNOW CONDITIONS...

Please Take Note of the Following: It would not be unusual to experience the commercial snow plows to be un-operational or delayed, therefore, it would be normal to find your parking area to have more snow than you would expect. Each property is equipped with snow shovels for your convenience. Once weather permits the commercial plows will resume their scheduled route. We highly advise removing your vehicle if you see the plow so that your parking area can be cleared for your convenience.

FIRES IN OUR MOUNTAIN REGION:

You will be expected to utilize the time you have committed to unless authorities have declared the area un-accessible. With most past regional fires there have been no inconveniences or disruptions to our staying guests. Having to issue a "rain check" based upon the Big Bear Community being closed to fire danger is not a common occurrence and will be held to the same policies as road closures for inclement weather. If there are no official area evacuations for Big Bear Lake and there is one access road available to travel, there will be no rain checks extended. If you have any questions or concerns please call our office prior to departing from home.

RAIN CHECKS:

*Rain Checks are good for 1 year from the date of issue. They are to be used for the same cabin that initial reservation was made for. Dates can differ, If there is a difference in cost the renter will be expected to pay the difference. There will be no refund of any dollar amount if renter decides to use the certificate during a different season. Reservations are based on availability at time of request, Rain Checks do not guarantee a reservation. A Rain Check cannot be used for any holiday dates. It is the responsibility of the renter to acquire additional reservation dates as well as be responsible towards the expiration date of the voucher, not Affordable Accommodations. All reservations secured using a rain check will be expected to pay a regular deposit at time of reservation. In addition, all rain check reservations will be subject to all provisions as set forth in our rental agreement and policies.

Utility Services:

Cable, satellite, telephone, gas, electric and water service are not under the control and cannot be guaranteed by Gold Rush Resort Rentals.  No refund will be made for interruption in service beyond our control.

Telephone Service:

Most but not all of our homes have normal local telephone service.

Hot Tubs:

Guest and Guest’s Party Uses All Hot Tubs/Jetted Tubs at Own Risk

Before you checked in, the hot tub was sanitized and cleaned to prepare the hot tub for your use. Using any hot tub or jetted tub (no matter who owns it or where it is located) carries with it some  risks. If your party fails to follow any of the rules we have set forth below, someone in your party could have an allergic reaction, become ill, or injured. For your own safety and the safety of everyone in your party, it is very important that you, the booking guest, follow and make sure everyone in your party is aware of and follows these rules.

  • Solo Use: Never use the hot tub or jetted tub alone.
  • Children: Children should be supervised by an adult at all times when using the hot tub or jetted tub. Children under 5 years of age may not use the hot tub.
  • Chemical Dispenser: Never remove the floating chemical dispenser from the hot tub. Dispenser must stay in hot tub at all times in order to promote sanitary conditions. Guest is responsible to insure that the floating chemical dispenser is in the tub at all times.
  • Medical Conditions: People with allergies to bromine/chlorine/water treatment chemicals or have the following medical conditions or susceptibilities must not use the hot tub or jetted tub:
    • Persons using any medication for, or anyone with a medical condition including, but not limited to, obesity, heart disease, low or high blood pressure, thyroid disease, multiple sclerosis, diabetes or circulatory system problems unless the person’s treating physician has advised the person that hot tub/jetted tub/swim spa use will be safe.
    • Pregnant women and women who may possibly be pregnant. Hot water temperatures have a high potential for causing harm to the fetus during the early months of pregnancy.
    • Individuals who have or may have suppressed or weak immune systems.
    • Since infection spreads rapidly in hot water do not use hot tub or jetted tub if you have open wounds or infections of any kind.
  • Contact Lenses: Remove contact lenses before entering the hot tub or  jetted tub.
  • Limited Usage: Always exit the hot tub or jetted tub after 15 minutes of use to give your body temperature time to normalize. Prolonged use can cause rashes or infection.
  • Storms: Never use the hot tub or jetted tub during a thunderstorm. Wait 20 minutes after the last thunderclap before entering the water.
  • Shower: Always shower before and after using the hot tub or jetted tub.
  • No Alcohol or Drugs: The use of alcohol or drugs in or around the hot tub or jetted tub is extremely dangerous. The combination of hot tub or jetted tub and intoxicants may lead to unconsciousness and the possibility of drowning.
  • Temperature: Never adjust the temperature of the water in the hot tub above 104 degrees. Check water temperatures before entering. It should never exceed 104 degrees. Lower water temperatures are recommended for children.
  • Hyperthermia: Any heated water use can result in Hyperthermia (heat stroke), a dangerous condition brought about by excessive heat. The symptoms include: sweating, dizziness, nausea, light-headedness, convulsions, increased pulse rate, shallow breathing, possible unconsciousness. If you suspect hyperthermia, get medical help immediately.
  • Submersion: Never allow your head to submerge in hot tub or jetted tub. Long hair can become lodged in the intake of the tub.
  • Slip & Fall: Be careful not to slip when entering, leaving or using the hot tub or jetted tub. The surrounding area may be moist or wet.
  • Cover & Lock: The hot tub must always be covered and locked when not in use. This is for the safety of your family and any children in the area. Never let anyone of any age sit or stand on cover - it will not support a person's weight.
  • No Electrical Appliances: Do not bring any electrical appliance, such as a light, telephone, radio or television within 15 feet of the hot tub.
  • Foreign Material: Never use any soaps, oils or fragrance of any type or introduce any other foreign materials in the hot tub. This could cause damage to the equipment and affect the chemical balance of the tub cause a dangerous situation.
  • Jewelry & Fabrics: Discoloration of certain fabrics may occur in the hot tub. Jewelry should never be worn. Permanent damage to jewelry can occur. Bathing suits should not be worn for extended periods after use of the hot tub due to the possibility of skin irritation or infections.
  • Water Hose: Never leave water hose attached to spigot due to danger of freezing.
  • Office Notification of Problems or Concerns: If there are any problems with the hot tub, including but not limited to any mechanical, electrical, chemical or water quality concerns, please call the property management office immediately and do not enter the hot tub until any concerns have been addressed.
  • No Guarantee: Gold Rush Resort Rentals cannot guarantee, especially after use, that bacteria will remain eliminated by the hot tub chemicals. Should you have any concerns relating to cleanliness please contact the office (909 866-5678) immediately. The cost of cleanings due to failure to follow these rules may be charged to the guest.

PESTS IN MOUNTAIN COMMUNITIES:

Big Bear is no exception when it comes to having little creatures such as bugs, spiders, and mice. We make every attempt to control these pests but they can be stubborn and reappear within days. If you have any problems with them while in the home, call our office and we'll attempt to minimize the problem. However, you should realize that they are part of a mountain environment and must be tolerated to some extent.

POWER FAILURES IN MOUNTIAN COMMUNITIES:

Power failures are another part of life in the mountains. It would not be unusual to experience brief periods of lost power. Many times our guests are unaware of the occurrence. Should you experience an extended power loss this could be a result of downed power lines etc. Most cabins have a fireplace which we suggest using as your source for heat. Do understand that power outages can be cause for spas and hot tubs to reset as well as not be usable. Under such circumstances you could expect the water temp. of the spa to drop, therefore, requiring extra time to return to desired heat levels etc. Once we have been alerted to a problem we will do our best to help minimize or alleviate the issue in a timely manner, we will not offer compensation for an inconvenience that was addressed expeditiously and for circumstances beyond our control. Your cooperation will be greatly appreciated.

WE TAKE PRIDE IN OUR SERVICE:

We take pride in our attention to detail and strive to make your vacation an exceptional one. If you notice anything upon arrival that you have questions about please notify our office by calling (909) 866-5678. Not hearing from our guests during occupancy leaves us to believe everything is in acceptable condition as our staff has qualified prior to your arrival.

Lost and Found & Personal Property:

Gold Rush Resort Rentals and/or the property owner are not responsible for personal property left behind, stolen or damaged during your stay. Never leave valuables (cash, wallets, jewelry, cameras, etc.) unattended. If you find you have left something behind, call our office at 909-866-5678 and we will try to locate the missing item(s). If the item(s) is located it will be returned to you COD. Items unclaimed more than 14 days will be disposed of or given to charity.

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Gold Rush Resort Rentals 40016 Big Bear Blvd. Big Bear Lake, CA 92315
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