Gold Rush Resort Rentals Is Looking For A Few Good Owners To Join Our Family
Gold Rush Resort Rentals is a family business in heart and in structure. With that comes a personal connection to what we do as a business because what we do reflects who we are as people and as a family. When you need to contact someone, you will have easy access to the company owners.
To deliver our property owner partners the professional property management experience they deserve and desire, we are focused in providing unsurpassed revenue results, supported by excellent back office accounting practices and responsible property maintenance.
Marketing and demand, customer service, and owner revenue protection is high on our priority list. We have put a dedicated team in place in order to address these specific responsibilities. Our office is open 7 days per week for convenience and service.
We partner with owners, like yourself, to earn a financial return on your real estate investment, secure in the knowledge that your home is being carefully looked after while you are away.
We offer a turn-key proposition where we take care of everything from marketing and reservations to housekeeping, guest service billing, and collections while providing unparalleled attention to the maintenance of your Big Bear home.
Our service commitment to our owners is accomplished by managing only a limited number of vacation rental properties. Not too big. Not too small. Just Right! Our inventory and low staff-to-owner ratio guarantee personal attention, step by step involvement, immediate response to needs, and both open and frequent communication. We know our owners. Our owner partners are not just a number, they are unique individuals and so are their homes. Together, we are partners in the successful management of their very significant investment. We never take that privilege for granted and are anxious to show our appreciation. Working together with a mutual respect as well as sharing the same goals are essential elements to a successful approach in owner/agent partnerships.
By partnering with GRRR you can enjoy professionally manage services along with successful rental returns. How can we accomplish this you may ask?
We accomplish this in four ways……
- Our user friendly website offers the most extensive array of information regarding our cabins in Big Bear Today! Guests are able to also easily identify specials & discounts, as well as the ability to easily compare their choices, and of course, easy to finalize their decision and make their reservation.
- Our reservationist will preview your property by visiting on site so that they can more enthusiastically promote it over the telephone or internet. This is important to guests, as they want to speak to someone who really knows what they are talking about and can answer all of their questions.
- Once our guests are in house, they arrive to a superior condition vacation rental for their holiday. Knowing that when they open the door to their vacation home there will be no surprises other than pleasant ones.
- We also strive to welcome our guests and help them to understand our appreciation that they have chosen GRRR for their stay. Our motto is, “Come as guests, leave as family.” We understand that it is more than just a vacation; it is a relationship. One that we never take for granted!
These proven practices translates into consistent rental revenues with a return on investment for our owner partners, and provides loyal vacation rental customers destine to become return guests year after year.
While revenue generation is important, maintenance of your investment is equally vital. Through our years of experience, we have created procedures that safeguard the condition of your home, so that both your home as well as your future guest experiences are protected.
We believe that our focus on customer & owner satisfaction in every sense of the word is our key component to the Gold Rush Resort Rental difference.
Below are a few examples of highlights that are our focus and the value it creates for our property owners.
Revenue Initiative and Marketing Differentiators:
- Monitoring rates in order to tailor each properties competitiveness to encourage higher levels of occupancy.
- Highest Customer Rate of Satisfaction verifiable thru (TripAdvisor.com/Flipkey.com)
- High web visitor traffic
- Aggressive marketing through multiple websites targets visitors with diverse interests year round.
- World-class websites providing 24 hour online booking:
- www.bigbearrentalcabins.com & www.bigbearvacationcabins.com,
- The most comprehensive website in Big Bear today when it comes to offering the guests the most options of attaining various information on your specific home.
- User friendly website navigation
- A mobile version of our website to keep up with today’s technology advancements.
- Innovative options for guests having an interest in your home.
- Dynamic website Specials displayed at the point of purchase and throughout many areas of the website to allow for optimum exposure to the potential guest.
- Certified guest comments of your specific property for prospective guests to view when considering your home.
- We provide our guests the option to purchase travel insurance to protect their vacation investment which increases guest confidence and also insures your revenue isn’t disturbed by cancellations.
- 24 hour customer care.
- Search engine marketing with targeted keywords on Google, Yahoo,& partners promote the highest level of conversion.
- Direct mail campaigns to past guests solidifying customer loyalty and return.
- Full service white glove cleaning to our guests.
- Our investment in technology is of the highest level. The software we use was created by a company known as a leader in the hospitality industry. Allowing our reservation staff to quickly and effectively convert calling guests into booked reservations.
- Our investment in our website optimization is of the highest level. Working with well respected professionals and recognized leaders within the hospitality industry. This investment continues 24 hours a day, 7 days a week striving for the highest levels of placement within the Big Bear community.
Best Business Practices that Protect You and Save You Money:
- Limited number of properties taken under management to maximize property occupancies.
- No dates are reserved without customer’s hard commitment backed by their credit card.
- All reservations are paid in full at the time of acceptance if under 30 days or in full for advance reservations a minimum of 30 days prior to arrival.
- We use channel partners to maximize exposure to potential guests.
- We offer a security deposit protection insurance with all reservations that protects and pays up to $5,000. against accidental damage caused by the guest.
- Allow after hours check-in for guest convenience.
- Employ a no nonsense rental agreement that supports the security and protection of the home while the guest is occupying.
- GRRR supplies the standard amenity supplies plus the linens and towels at no cost to the owners when renters are in place.
- There is not a reservation fee to the owners for a secured reservation thru Gold Rush Resort Rentals.
- Owners will not pay for cleanings on reservations secured by Gold Rush Resort Rentals.
- A cleaning requested by an owner after their stay is done at reduced rates.
- There is not a mandatory cleaning charge to our owners after an owner stay.
- Any in-house services are done at competitive rates.
- All our procedures and policies have been developed surrounding the importance of protecting the home and homeowners interests with the renting public.
- All property and reservation data is stored on redundant “mirrored” hard drives, which are backed up nightly. Copies of this data are stored offsite for additional security.
Best Practices for Office & Maintenance:
- Double ledger accounting that follows generally accepted accounting principals.
- Certified public accountant review of any key accounting item or question.
- One of the many benefits we offer property owners that join our property management program is access to a password protected website where owners can access their personal account information about their property. When owners login they will be greeted by a home page with announcements from Gold Rush Resort Rentals. From the home page they can access an up to the minute calendar for their property, past and current account statements, detailed work orders, receive our monthly newsletter, and can reserve their property for themselves and guests all through this private website.
- Owner checks mailed by the 15th of the month or earlier.
- Maintenance personnel to expedite service delivery, and prevent loss of guest revenues.
- A dedicated cleaner for your specific property.
- Bi-annual property deep cleans and carpet cleans (paid by owner).
- Annual property review by maintenance personnel.
Developing a great program doesn’t just happen, it takes continuous hard work by many dedicated individuals working together towards a common goal.
We invite you to call for further information or a market analysis of your own home.